Refund Policy

You can cancel your subscription at any time through the Paddle customer portal. In the app, open Settings → Billing and choose Manage in Paddle.

Cancellation stops future renewals. You typically keep access through the end of the current paid period unless Paddle or your plan terms state otherwise.

If you are a consumer in the European Union or United Kingdom, you have a statutory right to cancel a distance purchase within 14 days, without giving a reason. Nothing in this policy removes that right. This section explains how it works for an instant-access digital service like ours, including how much is refundable if you cancel after you have started using it.

Your subscription is a digital service that we make available immediately. By completing checkout, you expressly request that we begin providing the service straight away, and provision begins as soon as your payment is confirmed. This means you can start using paid features during the 14-day period.

The subscription price reflects both the period of access and the value of the usage-based features it unlocks — including meal plans, pantry and kitchen captures, meal swaps, and the paid AI processing behind them. If you cancel within the 14-day period, we refund only the portion of the price reflecting the access and features you have not yet used. The value already supplied to you — measured against your plan’s usage allowances for that period — is deducted from any refund and is not refundable, because we have already provided and paid for it.

• If you have made little or no use of the service when you cancel, your refund will be at or close to the full amount.
• If you have already used a substantial part of your plan’s features or AI allowances, little or none of the price may be refundable, because that value has already been supplied to you at your request.
• The 14-day right applies to your initial purchase only. Automatic renewals of an existing subscription are not new distance contracts and do not start a fresh 14-day cancellation period.
• To exercise this right, contact us within 14 days using the details below. We process any refund that is due without undue delay and within 14 days of accepting the cancellation, using your original payment method.

Outside the statutory rights above, and because the service is digital and available immediately after purchase, our voluntary refunds are as follows:

• First-time subscribers: if you are unhappy with your first paid subscription, contact us within 7 days of the initial charge and we may issue a refund for that first payment, subject to the usage limits below.
• Renewals and later charges: generally not refundable once a billing period has started, except where required by law or where we agree otherwise in writing.
• Partial periods: we do not provide prorated refunds for unused time in a billing period after cancellation, except where required by law.

Many features use paid third-party AI processing. Once you use those features, we incur costs we cannot recover if a payment is refunded. For that reason, a voluntary refund request may be declined or reduced when you have materially used the service during the billing period in question. These usage rules apply to our voluntary refunds only and never reduce the statutory cancellation or refund rights described above.

We treat usage as material if any of the following apply during that billing period:

• You generated one or more multi-day meal plans
• You used more than 25% of any usage limit on your plan (such as day plans, captures, or meal swaps)
• You used more than two AI-powered pantry or kitchen captures
• You otherwise consumed paid AI features in a way that represents substantial use of your plan

When you request a refund, we review your account usage for the billing period. If usage was minimal, we will generally approve a full refund for eligible first-time purchases. If usage was material, we may decline the refund, offer a partial refund, or suggest canceling future renewals instead.

We may make exceptions for billing errors, duplicate charges, or other cases where a refund is clearly appropriate regardless of usage.

Email hello@panhappy.com from the address on your account. Include the email used for panhappy and, if available, your Paddle receipt or transaction reference.

We aim to respond within a few business days. Approved refunds are processed through Paddle back to your original payment method. Timing depends on your bank or card issuer.

If you have a billing problem, contact us first so we can help. Unauthorized or mistaken chargebacks may lead to suspension of access while the dispute is resolved.

Nothing in this policy limits or replaces mandatory rights you may have under applicable consumer protection laws, including the statutory cancellation rights of residents of the European Union or United Kingdom and any non-excludable guarantees or remedies (such as those under the UK Consumer Rights Act 2015 or similar laws). Where this policy conflicts with a mandatory right you have, that mandatory right prevails.

As merchant of record, Paddle may also operate its own refund and dispute processes, which can apply in addition to this policy.

Billing and refund questions: hello@panhappy.com.

Last updated: June 29, 2026.